Contact GEO VPL Finance
Looking to contact GEO VPL Finance about a gold loan, online gold loan, foreign exchange, money transfer, or another financial service? Our customer support team is available to help with your queries, service requests and complaints.
GEO VPL Finance offers gold loans, online gold loans, foreign exchange and money transfer services from its registered office in Thoppumpady, Kochi.
GEO VPL Finance Ltd.
GEO VPL Finance ComplexNear St. Sebastian Church
Thoppumpady, Kochi
Kerala – 682005
Phone: 0484 421 0400
Email: info@geovpl.com
How can we help you?
Complaints and grievance redressal
Step 1: Contact your GEO VPL branch
Approach the GEO VPL Finance branch where you received the service. Your complaint will be acknowledged within 2 working days, and GEO VPL Finance aims to resolve it within 7 working days.
Step 2: Escalate to the Principal Nodal Officer
Where a complaint has not been resolved or you are not satisfied with the response, you may escalate the matter to the Principal Nodal Officer.
George Shan
gmadmin@geovpl.com
8589988502
A final response will be provided within
30
days
from the date of the complaint.
Step 3: Approach the RBI Ombudsman
If your complaint remains unresolved or you are not satisfied with the response, you may escalate the matter to the Reserve Bank of India under the RBI Integrated Ombudsman Scheme, 2021 through the RBI's official complaint management system.
File a complaint online: https://cms.rbi.org.in/
Frequently asked questions
What is the GEO VPL Finance contact number?
The main contact number for GEO VPL Finance is 0484 421 0400.
What is the GEO VPL Finance email address?
The general email address for GEO VPL Finance is info@geovpl.com.
Where is the GEO VPL Finance registered office?
The registered office is at GEO VPL Finance Complex, Near St. Sebastian Church, Thoppumpady, Kochi, Kerala – 682005.
How can I contact GEO VPL Finance about a gold loan?
Call 0484 421 0400, email info@geovpl.com, or visit a nearby GEO VPL Finance branch.
How do I make a complaint to GEO VPL Finance?
First contact the GEO VPL Finance branch where you availed the service. If the complaint is not resolved or you are dissatisfied with the response, it may be escalated to the Principal Nodal Officer.
Who is the Principal Nodal Officer of GEO VPL Finance?
The Principal Nodal Officer is George Shan. Contact gmadmin@geovpl.com or 8589988502.
How long does GEO VPL Finance take to resolve a complaint?
Complaints are acknowledged within 2 working days and the company aims to resolve them within 7 working days. The company states that an escalated complaint will receive a final response within 30 days from the date of the complaint.
Where can I find a GEO VPL Finance branch?
Use the GEO VPL Finance branch locator to find branch addresses and phone numbers across Kerala and Tamil Nadu.