Customer policy
Gold Loan Policy
Policy framework for gold loan products and related customer processes.
View policyBusiness policy
Income Generating Gold Loan Policy
Policy document for income-generating gold loan products.
View policyOperations policy
Auction Policy
Policy information for auction procedures and customer communication.
View policyCompliance policy
KYC Policy
Know Your Customer requirements and customer identification controls.
View policyRisk
and governance
Risk Management Policy
Approach to identifying, assessing and managing enterprise risks.
View policyResponsible business
CSR Policy
Corporate social responsibility priorities and commitments.
View policyPeople and ethics
Whistle Blower Policy
A channel for raising concerns responsibly and confidentially.
View policyCustomer protection
Fair Practice Code
Fair and transparent practices for customers and service delivery.
View policyGovernance policy
Investment Policy
Guidelines for investment decisions and portfolio oversight.
View policyInterest policy
Interest Rate Policy
Policy principles governing interest rates and customer disclosures.
View policyResource policy
Resource Planning Policy
Planning principles for effective and responsible resource use.
View policyGovernance policy
ALM Policy
Asset and liability management principles for financial stability.
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